SHIPPING
Currently only shipping within Australia.
International shipping, coming soon!
All orders will be dispatched within 24-48 hours of purchase.
For standard orders, following dispatch, delivery timeframe is 2-6 business days. For express orders, following dispatch, delivery timeframe is 1-3 business days.
Once your order has been dispatched, you will be notified via an email which will include your tracking information.
Once your order has been placed, we are unable to cancel it, nor do we make changes to the item(s) purchased.
RETURNS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. This policy only applies to orders that are damaged, incorrect, faulty, or in the very unlikely event that one of our products causes a customer an adverse reaction.
To be eligible for a return, your product must be less than 20% used, and otherwise in the same condition that you received it.
To request a return, contact us. Please include your name, order number, and the details regarding your issue. You will also be required to send through a photo or video of your issue. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If an adverse reaction is the reason for your return request, you will also be required to fill out a reaction form for our business records, and may be required to send through a photo or video of your reaction.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method
We do not accept returns based on change of mind.
